NDIS
NDIS Quality & Safeguards Commission
What is NDIS
What are the NDIS Practice Standards?
The NDIS Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants.
Together with the NDIS Code of Conduct, the NDIS Practice Standards assists NDIS participants to be aware of what quality service provisions they should expect from NDIS providers.
The outcomes of the NDIS Practice Standards are included within the National Disability Insurance Scheme (NDIS Provider Registration and Practice Standards) Rules 2018.
The National Disability Insurance Scheme (Quality Indicators) Guidelines 2018 list the outcomes of the NDIS Practice Standards, and the associated quality indicators NDIS providers can use to demonstrate conformity with the outcomes.
The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers deliver.
NDIS Quality & Safeguards Commission
At our organisation, we value feedback and are committed to providing safe, respectful, and high-quality support services. If you are unhappy with any aspect of your care or support, we encourage you to speak up so we can work together to resolve the issue promptly and fairly.
You can make a complaint by:
- Speaking directly with our team or management
- Calling or emailing our office
- Submitting feedback through our website
- Contacting the NDIS Quality and Safeguards Commission
All complaints are treated seriously, confidentially, and without fear of affecting the supports you receive. We are committed to listening, improving, and ensuring every participant feels safe, respected, and heard.
If you are not satisfied with the services or supports you are receiving, you have the right to raise your concerns directly with the NDIS Quality and Safeguards Commission. Complaints can be made in the following ways:
- Calling the NDIS Commission directly
- Submitting a complaint online through the NDIS Commission website
- Sending an email with details of your concern
- Writing a letter outlining your complaint
You can also ask a trusted family member, carer, advocate, or support person to help you make the complaint if you need assistance.
All complaints are taken seriously and are handled confidentially to ensure participants receive safe, respectful, and high-quality support services.
The NDIS Commission can take complaints from anyone about:
The NDIS Quality and Safeguards Commission accepts complaints from participants, families, carers, advocates, providers, and members of the community. Concerns can be raised about:
- The quality and safety of NDIS supports and services
- The behaviour or conduct of NDIS providers or workers
- Issues affecting participant rights, dignity, or wellbeing
- Unsafe, inappropriate, or poor service delivery practices
- Breaches of the NDIS Code of Conduct
Every complaint helps improve the quality of supports across the NDIS, ensuring participants receive safe, respectful, and high-quality services.
